1. Introduction
Welcome to Sqwad ("we," "our," or "us"). Sqwad Technologies LLC operates the Sqwad platform, a creator collaboration and content management service for direct-to-consumer and e-commerce brands. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, websites, and services (collectively, the "Services").
By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
2. Information We Collect
We may collect the following categories of information:
2.1 Information you provide
- Account and profile data, such as name, email address, company name, role, and password (stored in hashed form).
- Billing and subscription details processed by our payment providers.
- Content you upload or submit through the Services, including briefs, messages, files, and metadata associated with creator collaborations.
- Communications you send to us, such as support requests or feedback.
2.2 Information collected automatically
- Device and log data, including IP address, browser type, operating system, and approximate location derived from IP.
- Usage data, such as pages viewed, features used, referring URLs, and timestamps.
- Cookies and similar technologies as described in our cookie practices (where applicable) and your browser settings.
2.3 Information from third parties
We may receive information from integrations you connect, authentication providers, or partners you authorize, consistent with their terms and your settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services.
- Create and manage your account and authenticate users.
- Process transactions, send administrative messages, and provide customer support.
- Monitor and analyze usage and trends to improve performance and user experience.
- Detect, prevent, and address fraud, abuse, and security issues.
- Comply with legal obligations and enforce our agreements.
- Send marketing communications where permitted; you may opt out as described in those messages.
4. How We Share Information
We may share information in these circumstances:
- Service providers. With vendors who perform services on our behalf (e.g., hosting, analytics, email delivery, payments), subject to confidentiality and security obligations.
- Within your workspace. With other users you invite or who belong to the same organization, according to your configuration of the Services.
- Legal and safety. When required by law, legal process, or to protect the rights, property, or safety of Sqwad, our users, or others.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
- With your consent. When you direct us to share information or otherwise agree.
We do not sell your personal information as that term is commonly understood under applicable U.S. state privacy laws.
5. Data Retention
We retain information for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods may depend on the nature of the data, your account status, and legal or contractual obligations. When data is no longer needed, we delete or anonymize it in accordance with our internal procedures.
6. Security
We implement technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.
7. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing or request portability. You may also have the right to lodge a complaint with a data protection authority. To exercise applicable rights, contact us using the details below. We may need to verify your identity before fulfilling your request.
8. Children's Privacy
The Services are not directed to children under 13 (or the age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
9. International Transfers
If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. We take steps designed to ensure appropriate safeguards where required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. If changes are material, we will provide additional notice as appropriate. Your continued use of the Services after the effective date constitutes acceptance of the updated policy, to the extent permitted by law.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact Sqwad Technologies LLC using the support or contact options provided on our website or within the Services.